This page must be reviewed and completed with the final legal entity, regulatory principal/network and contact details before the website is made public.
Who this notice applies to
This notice explains how information may be handled when you visit this website, call us, or choose to send an enquiry through WhatsApp. The final data-controller name, registered address, ICO registration and data-protection contact must be inserted before launch.
Information you may provide
- Your name and contact details.
- Basic information about the type of mortgage help you are seeking.
- Indicative property, deposit or equity figures.
- Any information you choose to include in a telephone or WhatsApp conversation.
How the website enquiry works
The callback form does not send or store your answers on this website. It prepares a draft WhatsApp message on your device. You can review, change or abandon it before choosing to send it through WhatsApp. If you send it, the information will be processed through WhatsApp and then used by us to respond.
Why information may be used
Information may be used to respond to your enquiry, arrange a conversation, understand what service you are seeking and take steps you request before potentially entering into a client relationship. Any later mortgage application would require a separate, detailed privacy notice and disclosures from the authorised advice firm or network.
Sharing, retention and international processing
Final wording must identify all service providers, professional partners, authorised firms, networks and potential recipients, along with retention periods and any international transfers. We will not claim that information is shared with lenders until you are properly informed and the appropriate process has begun.
Your rights
Depending on the circumstances, UK data-protection law may give you rights to access, correct, erase or restrict the use of your information, object to certain processing and complain to the Information Commissioner’s Office. Final contact details for exercising these rights must be added before launch.
Questions or complaints about privacy
Please use the contact details displayed on this website. A dedicated privacy email and postal address will be included when the operating entity is confirmed.